Data Protection

Privacy Statement


Appology respects your privacy


Appology and its partner websites respect your privacy. This privacy statement contains information about our data protection provisions and measures, as well as the choices you can make regarding the way your information is collected online and how it is used. This statement is readily available on our Appology website homepage. The collection of personal data takes place exclusively in accordance with the provisions of the data protection law of the Federal Republic of Germany.



If you have any questions or concerns regarding this statement, you should first contact Appology using the contact details given at the end of this statement.


1. Sites covered by this privacy statement

2. Collection of personal data

3. How is your data used?

4. Who is your data passed on to?

5. Children´s privacy

6. Your options and privacy settings

7. Access and data integrity

8. Security of your personal data

9. Changes to this statement

10. Contact


Appology uses the following tools for automatic data collection

• Cookies

• Web beacons

• DART cookies

• Integrated web links

• Tools for information collection


Google Analytics


This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files which are saved on your computer and which allow website usage to be analyzed. The information created by the cookies about your use of this website (including your IP address in anonymous form) is transferred to a Google server in the USA and saved there. Google will use this information to evaluate your use of the website, in order to compile reports about website activity for the website operator and to produce additional services related to website and internet usage. Google may also communicate this information to third parties, where required to do so by law, or where such third parties process the information on Google behalf. You can avoid the installation of cookies by appropriately adjusting your browser software; however, we point out that in this case you may not be able to make full use of all the features of this website. By using this website, you agree that the data that Google collects about you may be processed in the way described above and for the above-mentioned purpose.




1. Sites covered by this privacy statement


This privacy statement covers all websites and domains owned by Appology, as well as websites and domains of fully owned subsidiaries of Appology.


Links to websites of third-party providers


On the Appology website you may find links to websites of third-party providers (for example, the "Like" button on Facebook, links to fan pages on Facebook, LinkedIn etc.) by which you can easily access further information or other relevant websites. By clicking on these links you leave the Appology website. Appology has no control whatsoever over these websites or their data protection practices, which may differ from Appology´s practices. By linking to third-party websites Appology does not endorse or support in any way the content contained there, excluding the personal data which it has made available to these third-party providers, or which has been collected by them and is not covered by Appology´s data protection statement. You should therefore read through the data protection statement of all companies before disclosing personal information.




2. Collection of personal data


Appology collects, exports and uses personal data with the objective of improving our services and understanding better your needs and interests. This is done only with respective notice and with consent of those concerned, as well as the submission of any required documents with data protection authorities. For example, if you order products or services, request information, subscribe to marketing or support materials, register, take part in competitions or surveys, or apply for a job at Appology, we will ask you for personal information required to complete this transaction. Personal information provided by you on these pages may include your name, address, telephone number and email address, as well as other unique information such as user Ids and passwords, transaction information, your product and service preferences and contact preferences.


If you use our referral service to tell a friend about our website, we will ask you for the email address of this person and send them a single invitation to visit the website. Appology uses and stores this personal information for the sole purpose of sending this single email and to enable the blocking of additional such messages if necessary.


In addition to the information provided by you, information may also be acquired during your visits to Appology websites. Appsupersonic SA uses tools for automatic data collection such as web beacons, Google DART cookies, integrated web links and other common tools for the collection of information. These tools collect certain standard information that your browser sends to our website. These include, for example, browser type and language, access times and the address of the website from which you arrived at the Appsupersonic SA website. Your IP address, clickstream data (i.e. the sites you look at, the links you click on and other actions relating to Appology websites) and product information may also be recorded. An IP address is a number that is assigned to your computer when surfing the internet and by which the web server is able to localize and identify your computer. Computers use this IP address to communicate on the internet and therefore enable users to surf and purchase. Appology may also employ some of these tools for automatic data collection on specific emails sent by Appology. These tools collect information if you open the email or click on a link contained in the email. Appology also refers to commercially available sources that are considered credible for the collection of information. Information obtained in this way may include names, addresses, email addresses and demographic data. Information obtained from these commercial sources may be used alongside information acquired by Appsupersonic SA from your visits to Appology websites. For example, Appology may compare geographical information acquired from commercial sources with the IP address collected by the tools for automatic data collection, in order to determine your general geographic area.




3. How is your data used?


The information collected helps Appology to deliver a consistent and customized experience to visitors of the website. Using the information, Appology is able to

• assist you in completing a transaction or subscription;

• provide you with information about products or services;

• provide service and support;

• keep you up-to-date with new services and benefits;

• provide you with personalized promotional offers;

• select content offered to you;

• customize some Appology websites according to your preferences;

• enable you to take part in competitions and surveys; and

• contact you as part of market research of Appology products or services

You have the opportunity to set your privacy settings according to your wishes regarding the information sent to you (see Your options and privacy settings).


Customer feedback posted on our website will only be used with the express authorization of the person or company who provided the feedback.




4. Who is your data passed on to?


Other than described in this statement, Appology does not sell, rent or lease your personal information to third parties. Appsupersonic SA gives the following personal information:

Appology uses the services of service providers and suppliers to deliver complete products, services and customer solutions and to assist Appology with marketing and communication initiatives. These providers and suppliers include, for example, providers of customer support and live-help and email service providers. Service providers are under a contractual obligation to treat information entrusted to them on behalf of Appsupersonic SA as confidential and not to use it for any purposes other than for services provided to Appology. From time to time Appology carries out joint marketing initiatives with other companies. Certain Appology services and marketing communications are delivered at the same time as those of other companies as part of these initiatives. For some of these services and communications you have the opportunity to pass on your personal information, both to Appology and to the other companies involved in these initiatives. Examples of this include marketing communications from Appsupersonic SA and other companies, or the opportunity to register online for software products of different companies. If you prefer to give your personal information exclusively to Appology, Appology will not pass on this information to other companies taking part in these marketing initiatives. If you decide to share your personal information with other companies, the handling and use of this information falls under the respective data protection provisions of this company.


Other than in the cases described in this statement, Appsupersonic SA does not disclose your personal information to third parties without your express authorization, except for the following purposes:

(i) in response to a legal request for information from police or government authorities;

(ii) to comply with laws, regulations, citations or court orders;

(iii) to prevent fraud or to enforce and protect the rights and ownership of Appology and its subsidiaries; or

(iv) to protect the personal security of Appology members.

Circumstances may arise where for strategic or other commercial reasons Appology decides to sell, purchase, merge or carry out other restructuring. Such an operation may involve the disclosure of personal information to prospective buyers or buyers or the obtaining of such information on the part of the seller. In such operations Appology always protects the information entrusted to the company to the greatest possible extent.




5. Children´s privacy


Appology does not knowingly collect any information from children under the age of 13, and Appology websites are not aimed at children under the age of 13. We recommend that adults and guardians take an active role in protecting their children in their online activities and interests.




6. Your options and privacy settings


Appology gives you the option to receive a variety of product and service related information. You can subscribe to certain product and service-specific information as well as general Appology communications. Here you can decide for yourself whether to receive general Appsupersonic SA information by mail or by email. You can choose or modify options about receiving subscription or general communications at the time of entering information or using one of the methods mentioned in the following paragraphs. These options are not valid for communications or notifications which do not appear in the first line of the advertisement. These include notifications about subscription fulfillment, contracts, support or other administrative or transaction-related information. Email messages that you receive from Appsupersonic SA are sent in compliance with this statement. Some email messages may use tools for automatic data collection. Further information about this can be found under [How does Appology use tools for automatic data collection?]


Subscription communications

Subscription communications are, for example, email newsletters etc. that you have expressly requested and consented to receive. If you wish to no longer receive such requested subscription communications you can terminate the subscription using one of the following methods:

• Click on the email link "Opt out" or "Unsubscribe" or follow the instructions contained in every communication to terminate the subscription.

• Go to the webpage(s) where you originally subscribed and follow the instructions to terminate the subscription. You can access subscription webpages from many Appology subscriptions.

• Send an email to datenschutz[at] Include your name, email address and postal address, as well as any specific relevant information about the Appology subscriptions that you no longer wish to receive.

Please note that the refusal of certain subscription communications may affect the Appology services that you have requested, where receipt of these communications is a precondition of receiving the service.



General Appology communications

Appology informs its users about products, services and/or support through its general communications. This includes information about new products, special offers or invitations to participate in user surveys, among other things.




7. Access and data integrity


Appology endeavors to achieve the greatest possible accuracy of its stored personal data. For this purpose Appology has implemented technologies, administrative procedures and policies. Appsupersonic SA gives individuals, within reasonable limits, access to personal data that Appsupersonic SA has made available to them and also the opportunity to verify this data and correct it if necessary or demand the anonymization, blocking or deletion of this data. Furthermore, to protect your privacy and security we take the appropriate measures to verify your identity – for example, by entering a password and a user ID – before we allow you access to your data. In order to view or change personal data that you have directly provided to Appsupersonic SA, you can return to the webpage where you originally submitted the data and follow the instructions given there, or, if this function is available.




8. Security of your personal data


Appology takes extremely seriously the trust that you place in us. Appology employs appropriate physical, technical and administrative procedures to protect the information collected by Appology, in order to prevent unauthorized access to your data or its disclosure, to maintain the integrity of the data and to ensure its correct usage. When collecting or passing on sensitive data such as credit card information, SSL encryption (Secure Sockets Layer) can be employed by the user, which guarantees that no one can view your data except us. This security measure is activated when you see the symbol of a broken key or a closed lock (depending on your browser) at the bottom of your browser window. When accessing the domain in the address line of your browser, use instead of http://[email protected] to activate SSL encryption.




9. Changes to this statement


In the case of changes to this privacy statement we will post the revised statement here with an updated revision date. If we make fundamental changes to this statement, we may also inform you in other ways such as by email or by a notice on our homepage.




10. Contact


We very much appreciate your opinion. If you have comments or questions about our privacy statement, please email us at [email protected] or write to us at the following address:


Appology GmbH

Boulevard d'Avranches

2628  Luxembourg